Terms of Service – Grumbleberry

Effective Date: August 1, 2026

Welcome to Grumbleberry. These Terms of Service (“Terms”) govern your access to and use of Grumbleberry.com (the “Site”) and your purchase or use of products and services offered through the Site.

Grumbleberry is a Becca Bleu site featuring art-driven physical and digital products, primarily based on original, hand-drawn artwork and illustrations by Becca Bleu.

By accessing the Site, placing an order, purchasing or downloading a product, creating an account, or otherwise using the Site, you agree to these Terms and any other policies referenced on the Site.

If you do not agree to these Terms, please do not use the Site or purchase our products.

Eligibility and Use of the Site

By using Grumbleberry.com or placing an order, you represent that you are legally capable of entering into a binding agreement or are using the Site with the involvement and permission of a parent or legal guardian where required.

You agree to use the Site only for lawful purposes.

You may not use Grumbleberry.com to engage in fraud, interfere with Site operations, attempt to gain unauthorized access to accounts or systems, misuse payment systems, infringe intellectual property rights, or engage in other unlawful or abusive activity.

Products and Services

Grumbleberry offers art-based physical and digital products.

Products may include, but are not limited to:

• Desk mats

• Mousepads

• Mugs

• Hoodies

• Sweaters and other apparel

• Blankets

• Coloring books

• Digital brushes, including Procreate brushes

• Other physical or digital products introduced over time

Product availability, designs, colors, sizes, specifications, and pricing may change without notice.

We reserve the right to add, modify, discontinue, or limit products at any time.

Original Artwork and Product Designs

Grumbleberry is an art-driven brand primarily featuring original, hand-drawn artwork and illustrations by Becca Bleu.

The purchase of a physical or digital Grumbleberry product does not transfer ownership of the artwork, illustrations, designs, branding, graphics, or other intellectual property appearing on or associated with that product.

All rights not expressly granted are reserved.

United States Sales Only

Grumbleberry currently sells products only within the United States.

Physical products are shipped only to eligible United States addresses.

Orders placed using unsupported shipping destinations may be rejected or canceled.

Physical Product Production and Fulfillment

Grumbleberry currently works with third-party production and fulfillment partners to manufacture and ship physical products.

Many physical products are produced specifically after an order is placed. As a result, production times may vary depending on the product, production facility, order volume, availability, holidays, or other circumstances.

Different products within the same order may be manufactured at different facilities and may arrive in separate packages.

Grumbleberry may change production or fulfillment partners when reasonably necessary without notice.

If Grumbleberry later begins stocking or directly shipping certain products, the fulfillment method for those products may differ from the practices described for products fulfilled through third-party facilities.

Processing and Production Times

Any production, processing, shipping, or estimated delivery timeframe displayed on the Site is an estimate unless expressly stated otherwise.

Production times may vary due to:

• Product type

• Order volume

• Production facility workload

• Holidays

• Supply availability

• Equipment or production interruptions

• Weather events

• Carrier delays

• Other circumstances outside Grumbleberry's reasonable control

An estimated delivery date is not a guaranteed delivery date.

Free Shipping

Grumbleberry currently provides free standard shipping on qualifying physical orders within the United States.

“Free shipping” means that Grumbleberry ordinarily absorbs the standard shipping charge associated with the original shipment.

Free shipping does not mean that Grumbleberry is responsible for every additional shipping expense resulting from customer error, a return, an incorrect address, an incomplete address, refused delivery, or other circumstances described in our policies.

Customers may be responsible for return shipping or reshipping costs when applicable.

Shipping Addresses and Customer Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your shipping information before submitting an order.

Grumbleberry is not responsible for delivery problems caused by information entered incorrectly by the customer, including:

• Incorrect street addresses

• Missing apartment or unit numbers

• Incorrect ZIP codes

• Misspelled street or city names

• Old addresses

• Incomplete addresses

• Other inaccurate delivery information

If an order must be shipped again because the customer supplied an incorrect or incomplete address, the customer is responsible for the actual cost of reshipping the order.

This applies even though Grumbleberry normally offers free shipping on the original order.

If an address error was caused by Grumbleberry or one of our fulfillment partners rather than by the customer, the customer will not be charged for correcting that error.

Once Your Package Leaves the Production Facility

This section is important.

Once a completed order has been handed over to the shipping carrier, the package is physically in the possession and control of that carrier.

Grumbleberry does not operate the United States Postal Service, UPS, FedEx, or other independent shipping carriers. We do not control their trucks, employees, sorting facilities, delivery routes, scanning systems, schedules, or delivery decisions.

Once the carrier has accepted your package, we cannot physically control:

• Where the package is located at a particular moment

• When the carrier scans the package

• Whether a tracking scan is missed or delayed

• Which sorting facility handles the package

• The route the carrier chooses

• Weather-related delays

• Carrier staffing problems

• Transportation delays

• Delivery attempts

• Where a carrier employee places a delivered package

• Carrier routing errors

• Carrier misdelivery

• Other events occurring while the package is in the carrier's possession

Grumbleberry generally has access to the same carrier tracking information that is provided to you.

We do not have a private or more detailed tracking system that allows us to see inside postal facilities, locate packages on delivery vehicles, identify exactly where an unscanned package is located, or obtain information that the carrier has not made available through its tracking system.

If your tracking information has stopped updating, your package is delayed, a delivery attempt was unsuccessful, or you have questions about the physical location of a package that has already entered the carrier's network, you should contact the shipping carrier directly using your tracking number.

The carrier is the party physically transporting the package and is generally in the best position to investigate a package within its network.

Packages Marked “Delivered”

If tracking shows that your package has been delivered but you cannot immediately locate it, please do not assume that the package is permanently lost.

Shipping carriers occasionally mark packages as delivered before the package actually reaches the customer. In some cases, a package marked “Delivered” may appear later.

If your tracking information says “Delivered” but you cannot find your package, we strongly recommend that you:

1. Allow a few days for the package to appear.

2. Check your mailbox, porch, side doors, back doors, garage, parcel lockers, and other possible delivery locations.

3. Check with other members of your household.

4. Check with nearby neighbors when appropriate.

5. Confirm that the shipping address submitted with your order was correct.

6. Contact the shipping carrier directly using your tracking number if the package still cannot be located.

Grumbleberry does not receive additional hidden delivery information simply because we are the seller.

If the carrier's tracking system shows information to you, that is generally the same information available to us.

Lost, Stolen, or Misdelivered Packages

To the fullest extent permitted by applicable law, Grumbleberry is not responsible for packages that are lost, stolen, misdelivered, or otherwise go missing after they have been transferred to the shipping carrier.

This includes packages stolen or removed after the carrier has completed delivery.

Customers should contact the applicable carrier regarding lost packages, delivery disputes, packages marked delivered but not received, or other carrier-related concerns.

Nothing in these Terms limits any rights or remedies that cannot legally be waived under applicable law.

Returns of Physical Products

Eligible physical products may be submitted for return consideration when the customer contacts Grumbleberry within 14 days of delivery.

A return request does not automatically guarantee a refund.

To be considered for a refund:

• You must contact Grumbleberry within 14 days of delivery.

• The item must be returned to the address and according to the instructions provided by Grumbleberry.

• The customer is responsible for return shipping costs.

• The returned product must be unused and in perfect condition.

• The product must be received and inspected before a refund determination is made.

Do not send a return to the production facility or to an address appearing on the original package unless Grumbleberry specifically instructs you to do so.

Production and fulfillment facility addresses are not necessarily authorized Grumbleberry return addresses.

Refund eligibility is determined after the returned product has been received and inspected.

Grumbleberry reserves the right to deny a refund when a returned item is used, worn, damaged, altered, incomplete, or otherwise not returned in acceptable condition.

Refund decisions are made at Grumbleberry's discretion based on the condition of the returned item, except where applicable law requires otherwise.

Return Shipping Costs

Customers are responsible for the cost of shipping an ordinary return to Grumbleberry.

Original free shipping does not include return shipping.

Return shipping charges are not reimbursed unless Grumbleberry expressly agrees otherwise or reimbursement is required by applicable law.

Customers are encouraged to use a trackable shipping method when returning an item. Grumbleberry cannot issue a refund for an item we never receive.

Damaged, Defective, Misprinted, or Incorrect Products

A product that arrives damaged, defective, misprinted, or materially different from the product ordered is handled separately from an ordinary return.

If you believe you received a damaged, defective, misprinted, or incorrect item, please contact hello@grumbleberry.com and provide clear photographic evidence showing the claimed problem.

Photographic evidence is required so that Grumbleberry can evaluate the issue and, when appropriate, document the problem with the applicable production or fulfillment partner.

Submitting photographs does not automatically qualify an order for replacement.

Grumbleberry reserves the right to review the circumstances and determine whether the issue appears to be a legitimate manufacturing defect, printing error, fulfillment error, shipping-related damage, or incorrect product.

We may request:

• Photographs of the entire product

• Close-up photographs of the affected area

• Photographs of the packaging

• Photographs of shipping labels

• Your order information

• Additional information reasonably necessary to evaluate the claim

Claims involving intentional damage, misuse, improper handling after delivery, normal wear and tear, accidental customer damage, alteration of the product, or other damage not attributable to production, fulfillment, or qualifying transit damage do not qualify for replacement.

Replacement Is the Remedy for Approved Damage or Defect Claims

If Grumbleberry approves a claim involving a damaged, defective, misprinted, or incorrect product, the remedy provided is a replacement of the affected product.

Approved damage, defect, misprint, or incorrect-product claims do not qualify for a monetary refund.

The customer ordinarily will not be required to return an approved defective or damaged product to Grumbleberry.

Grumbleberry will arrange for an appropriate replacement through the applicable production or fulfillment partner.

Nothing in this section limits remedies that must be provided under applicable law.

Digital Products

Grumbleberry may sell downloadable or otherwise digitally delivered products, including Procreate brushes and other digital creative resources.

Digital products are delivered electronically according to the method described on the applicable product page or during checkout.

Customers are responsible for:

• Providing an accurate email address when required for delivery

• Downloading and saving purchased files

• Maintaining appropriate backups

• Ensuring that they have compatible software and hardware

• Reviewing product requirements before purchasing

Product listings may identify specific software, versions, applications, or devices required to use a digital product.

Customers are responsible for verifying compatibility before purchasing.

Digital Product Refunds

All digital product sales are final.

Because digital products cannot be physically returned once access or delivery has been provided, Grumbleberry does not accept returns, exchanges, or refunds for digital products except where otherwise required by applicable law.

Purchasing a digital product without first confirming that you own or have access to the required software, device, or application does not make the product eligible for a refund.

Digital Product License

Unless a product listing or separate license expressly states otherwise, purchasing a Grumbleberry digital product grants the purchaser a limited, non-exclusive, non-transferable license to use the product for the purposes described in the applicable listing or accompanying license.

Purchasing a digital product does not transfer copyright or ownership of the product or underlying artwork to the purchaser.

Specific digital products may include additional license terms. When additional license terms are provided with a product, those terms also apply.

Prohibited Use of Digital Products

Unless expressly authorized in writing or permitted by a specific product license, you may not:

• Resell digital files

• Redistribute digital files

• Share purchased files with others

• Upload purchased files for others to download

• Claim Grumbleberry artwork or digital resources as your own

• Copy or reproduce digital products for redistribution

• Transfer your purchase or license to another person

• Circumvent download, licensing, or access restrictions

• Use Grumbleberry products in a manner that violates applicable law

Unauthorized distribution or misuse may result in termination of access, refusal of future purchases, removal requests, or other appropriate action.

Intellectual Property

Unless otherwise stated, the artwork, illustrations, product designs, graphics, logos, branding, written content, photographs, digital resources, website content, and other creative materials appearing on Grumbleberry.com are owned by or lawfully used by Grumbleberry and/or Becca Bleu and are protected by applicable intellectual property laws.

Purchase of a product does not transfer ownership of the intellectual property appearing on or embodied in that product.

You may not reproduce, distribute, sell, publish, upload, copy, imitate, commercially exploit, or otherwise use protected Grumbleberry content except as expressly permitted by an applicable product license or with prior written permission.

Product Images, Mockups, and Representation

We make reasonable efforts to represent products accurately.

However, product photographs, digital previews, and mockups are intended to provide a reasonable representation of the finished product and may not perfectly reproduce its physical appearance.

Actual products may vary due to factors including:

• Monitor and device settings

• Screen brightness

• Printing processes

• Fabric or material differences

• Product size

• Manufacturing tolerances

• Placement of artwork

• Natural variations between production runs

Colors displayed on a screen may differ from colors on a physical product.

Minor variations that are normal to the applicable manufacturing process are not necessarily defects.

Pricing and Product Information

We make reasonable efforts to provide accurate pricing, descriptions, product specifications, and availability information.

However, typographical errors, pricing errors, technical errors, or other mistakes may occasionally occur.

We reserve the right to correct errors, update information, cancel an affected order, or refuse an order where reasonably necessary.

If an order is canceled by Grumbleberry before fulfillment because of a pricing or Site error, amounts paid for the canceled product will be returned as appropriate.

Order Acceptance and Cancellation

Submitting an order does not obligate Grumbleberry to accept or fulfill that order.

We reserve the right to refuse or cancel orders when reasonably necessary, including in cases involving:

• Suspected fraud

• Payment problems

• Pricing or listing errors

• Product unavailability

• Production limitations

• Unsupported shipping destinations

• Suspected abuse of Site policies

• Suspected resale or misuse of digital products

• Other circumstances that reasonably prevent fulfillment

If we cancel an order that has been paid for but has not been fulfilled, an appropriate refund will generally be issued for the canceled portion.

Because physical products may enter production shortly after an order is placed, cancellation requests cannot be guaranteed once production has begun.

Payment Disputes and Chargebacks

If you have a legitimate problem with an order, please contact hello@grumbleberry.com so that we have an opportunity to review the issue.

Customers should not knowingly initiate fraudulent, deceptive, or abusive payment disputes or chargebacks.

If a payment dispute occurs, Grumbleberry may provide relevant documentation to the payment processor or financial institution, including:

• Order information

• Payment records

• Shipping and tracking information

• Delivery confirmation

• Customer communications

• Photographic evidence

• Digital delivery information

• Download or access records

• Applicable policies and terms

Fraudulent or abusive disputes may result in restriction from future purchases or other appropriate action.

Nothing in this section prevents a customer from exercising legitimate rights available through their financial institution or applicable law.

Refusal of Service

To the extent permitted by law, Grumbleberry reserves the right to refuse service, cancel orders, restrict accounts, or prevent future purchases in cases involving suspected fraud, threats, harassment, abusive behavior, repeated policy abuse, intellectual property violations, fraudulent payment disputes, or other unlawful or harmful conduct.

Third-Party Services

Grumbleberry relies on third-party services to operate portions of the Site and business, including payment processing, website hosting, production, fulfillment, shipping, and other services.

We are not responsible for outages, interruptions, delays, errors, or failures caused by independent third-party systems outside our reasonable control.

Your interaction with certain third-party services may also be subject to their own terms and privacy practices.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, Grumbleberry.com and its products and services are provided on an “as available” and, where appropriate, “as is” basis.

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or continuously available.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Grumbleberry and Becca Bleu will not be liable for indirect, incidental, special, consequential, or similar damages arising from use of the Site, inability to use the Site, use of a product, third-party service interruptions, carrier delays, or other matters outside our reasonable control.

This limitation does not apply where liability cannot legally be excluded or limited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Grumbleberry and Becca Bleu from claims, losses, liabilities, damages, or reasonable expenses arising from your unlawful misuse of the Site, violation of these Terms, infringement of another party's rights, or unauthorized use or distribution of Grumbleberry's intellectual property.

Governing Law

These Terms are governed by the laws of the State of Oklahoma, United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

No Waiver

If Grumbleberry does not immediately enforce a provision of these Terms, that does not waive our right to enforce that provision later.

Changes to These Terms

We may revise these Terms from time to time to reflect changes to our products, services, fulfillment practices, Site, policies, or legal requirements.

Updated Terms may be posted on Grumbleberry.com with a revised effective or updated date.

Your continued use of the Site following the posting of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

Contact Information

Questions regarding these Terms of Service may be directed to:

Grumbleberry
A Becca Bleu Site
Email: hello@grumbleberry.com
Website: Grumbleberry.com

Business Ownership and Brand Information

Grumbleberry is a Becca Bleu site.

Becca Bleu is the company and creative identity behind Grumbleberry. Grumbleberry primarily offers physical and digital products featuring original artwork and illustrations by Becca Bleu.

These Terms apply to purchases made through Grumbleberry.com unless a particular product, service, or license expressly provides additional terms.