Shipping Policy – Grumbleberry

Effective Date: August 1, 2026

This Shipping Policy explains how physical orders placed through Grumbleberry.com are produced, shipped, tracked, and delivered.

Grumbleberry is a Becca Bleu site offering physical and digital art-based products. Our physical products are currently manufactured and shipped through third-party production and fulfillment partners.

Please read this policy carefully before placing an order, particularly the sections regarding shipping addresses, carrier responsibility, tracking, and packages marked as delivered.

United States Shipping Only

Grumbleberry currently sells and ships products within the United States only.

We do not currently offer international shipping.

Orders using an unsupported shipping destination may be rejected or canceled.

Free Shipping

Grumbleberry currently offers free standard shipping on qualifying physical orders within the United States.

There is no separate standard shipping charge added to qualifying orders at checkout.

Free shipping applies to the original shipment of your order. It does not include:

Return shipping
Reshipping required because of an incorrect or incomplete customer-provided address
Additional shipping resulting from customer error
Other shipping expenses specifically identified as the customer's responsibility under this policy or our Refunds & Returns Policy

If Grumbleberry or one of our production or fulfillment partners causes a shipping-address error, the customer will not be charged to correct our mistake.

Digital Products Do Not Require Shipping

Digital products, including products such as Procreate brushes and other downloadable creative resources, are delivered electronically and are not physically shipped.

No shipping charge applies to digital-only products.

Digital products are subject to the terms described in our Refunds & Returns Policy, Terms of Service, and any license accompanying the applicable digital product.

How Physical Products Are Fulfilled

Grumbleberry currently works with third-party production and fulfillment partners to manufacture and ship physical products.

This allows Grumbleberry to offer a growing collection of products without maintaining every item in a single warehouse.

Physical products may include:

Desk mats
Mousepads
Mugs
Hoodies
Sweaters and other apparel
Blankets
Coloring books
Other physical products added to Grumbleberry over time

Many products are produced specifically after an order is placed.

As Grumbleberry grows, we may eventually stock or ship certain products ourselves. If fulfillment methods change, the shipping information applicable to those products may also change.

Orders May Ship Separately

Not every Grumbleberry product is necessarily manufactured at the same facility.

If your order contains multiple products, those products may be produced by different fulfillment partners or at different production facilities.

As a result:

Products from the same order may ship separately.
Packages may leave production on different days.
Packages may use different shipping carriers.
You may receive more than one tracking number.
One product may arrive before another product from the same order.

Receiving only part of a multi-item order does not necessarily mean that the remainder of the order is missing.

Please review all available tracking information before contacting us about a partial delivery.

Production and Processing Times

Because many Grumbleberry products are made after an order is placed, there is a production period before the package is transferred to the shipping carrier.

Production and processing times vary by product and production facility.

Any production or processing timeframe displayed on Grumbleberry.com is an estimate, not a guaranteed completion date.

Production may occasionally take longer because of:

High order volume
Seasonal demand
Holidays
Production facility workload
Supply availability
Equipment interruptions
Quality-control issues
Severe weather
Other circumstances outside Grumbleberry's reasonable control

Production time and shipping time are separate.

An item still being produced has not yet entered the shipping carrier's network.

Estimated Delivery Dates

Any estimated delivery date provided on Grumbleberry.com, during checkout, through an order confirmation, by a production partner, or through a shipping carrier is an estimate unless expressly stated otherwise.

Estimated delivery dates are not guaranteed arrival dates.

Grumbleberry cannot guarantee that an order will arrive by a particular birthday, holiday, event, vacation, anniversary, or other date.

Please order time-sensitive products with sufficient time for both production and shipping.

Tracking Information

When tracking is available, customers may receive tracking information after an order has shipped.

Tracking may be provided through:

An order confirmation or shipping notification
Your Grumbleberry customer account, when applicable
Email
The applicable shipping carrier's tracking system

Please allow time for tracking information to begin updating after a shipping label is created.

A shipping label may sometimes be created before the carrier performs its first physical scan of the package.

A Shipping Label Does Not Always Mean the Package Is Moving Yet

There may be a period between the creation of a shipping label and the first carrier scan.

During this time, tracking may display a status such as:

Label Created
Pre-Shipment
Shipment Information Received
Awaiting Item
Carrier Awaiting Package
Another similar status

This does not necessarily mean that anything is wrong with your order.

Tracking information generally becomes more detailed after the carrier physically receives and scans the package.

Once Your Package Leaves the Production Facility

Please read this section carefully.

Once your completed order leaves the production or fulfillment facility and is accepted by the shipping carrier, Grumbleberry no longer has physical possession or control of your package.

The shipping carrier is responsible for physically transporting the package from that point forward.

Grumbleberry does not own or operate USPS, UPS, FedEx, or other independent shipping carriers. We do not control their trucks, airplanes, employees, sorting facilities, delivery routes, schedules, scanning equipment, or delivery decisions.

Once your package is in the carrier's possession, Grumbleberry cannot control:

Where the package travels
Which sorting facility handles it
How quickly it moves between facilities
When tracking scans occur
Whether a tracking scan is missed
Whether tracking information is delayed
The route used by the carrier
Carrier staffing
Transportation delays
Weather-related delays
Delivery schedules
Delivery attempts
Where a delivery driver places a package
Carrier routing mistakes
Carrier misdelivery
Other events occurring within the carrier's transportation network

We can manufacture your product, provide your shipping information to the appropriate fulfillment service, and provide tracking when available.

We cannot control a package after the carrier takes possession of it.

We Do Not Have Secret Tracking Information

This is especially important when a package is delayed.

Grumbleberry generally sees the same tracking information that you see.

We do not have a private map showing the exact physical location of your package.

We cannot see inside a postal sorting facility.

We cannot see which truck contains your package.

We cannot see an unrecorded carrier scan.

We cannot determine why a carrier has not scanned a package unless the carrier provides that information.

We cannot see a more detailed version of USPS, UPS, FedEx, or another carrier's tracking system simply because we are the seller.

If the carrier's tracking page has not updated, Grumbleberry generally does not have an additional tracking screen that will tell us where the package is.

Contact the Carrier for In-Transit Package Questions

Once your package is in the shipping carrier's possession, the carrier is the appropriate party to contact regarding its physical location or delivery status.

If your package:

Has stopped moving according to tracking
Has missed an expected delivery date
Has unusual tracking information
Appears to be traveling in the wrong direction
Shows an unsuccessful delivery attempt
Has been delayed at a sorting facility
Has not received a recent tracking scan
Is marked delivered but cannot be located

please contact the applicable shipping carrier directly using your tracking number.

The carrier physically possesses and transports the package and is therefore in the best position to investigate what is happening within its network.

Grumbleberry is happy to provide the tracking information associated with your order when available, but we generally cannot provide information that the carrier itself has not provided.

Carrier Delays

Shipping delays can occur.

Possible causes include:

Severe weather
Natural disasters
Holiday shipping volume
Carrier staffing shortages
Transportation interruptions
Sorting facility delays
Equipment failures
Regional disruptions
Incorrect carrier routing
Missed tracking scans
Other circumstances outside Grumbleberry's control

A carrier delay does not mean that the package has necessarily been lost.

Packages sometimes begin moving again after several days without a tracking update.

Grumbleberry cannot guarantee carrier transit times and is not responsible for delays occurring after a package has entered the carrier's possession, except where applicable law requires otherwise.

Packages Marked “Delivered” but Not Received

If your tracking says “Delivered” and you do not see your package, please give it a few days before assuming it is permanently missing.

Shipping carriers occasionally mark packages as delivered prematurely.

A package may be scanned as delivered before it physically arrives at your address. In some cases, the package appears later that day or within the following few days.

A “Delivered” tracking status therefore does not always mean that the package was physically placed at your door at the exact moment the tracking status changed.

If your package is marked as delivered but you cannot find it, please:

Wait a few days to see whether the package appears.
Check your mailbox.
Check your front porch and other entrances.
Check side and back doors.
Check your garage, carport, gate, or other sheltered areas.
Check parcel lockers or designated package locations.
Ask other members of your household whether they brought the package inside.
Check with nearby neighbors when appropriate.
Verify that the shipping address entered on your order was correct.
Contact the shipping carrier directly using your tracking number if the package still cannot be located.

The carrier may be able to review information related to the delivery that is not available through ordinary public tracking.

Why Grumbleberry Cannot Locate a Delivered Package for You

Once a carrier reports that a package has been delivered, Grumbleberry does not have physical access to the package or the delivery location.

We cannot determine whether a driver:

Left the package at a side door
Put it in a parcel locker
Left it with another household member
Delivered it to a nearby location
Scanned it prematurely
Made another delivery-related error

Those questions must be investigated through the carrier responsible for the delivery.

Grumbleberry generally receives the same tracking status that the customer receives.

Lost Packages

To the fullest extent permitted by applicable law, Grumbleberry is not responsible for packages that become lost after being transferred to the shipping carrier.

If tracking indicates that a package may be lost within the carrier's network, please contact the carrier directly and follow its procedures for investigating a missing shipment.

The carrier is responsible for determining what happened to a package while it was within the carrier's possession.

A package that is delayed or has not received a recent scan is not necessarily lost.

Stolen Packages

Grumbleberry is not responsible for packages stolen after delivery.

Once a carrier has completed delivery, Grumbleberry cannot control what happens to a package at the delivery location.

Customers are responsible for providing a safe and appropriate location where packages can be delivered.

If you believe a delivered package was stolen, you may wish to contact the shipping carrier and, when appropriate, local authorities or other relevant parties.

A stolen package does not qualify as a damaged or defective product under Grumbleberry's replacement policy.

Misdelivered Packages

If you believe the shipping carrier delivered your package to the wrong location despite the order containing the correct shipping address, please contact the carrier directly.

Carrier misdelivery occurs after the package has entered the carrier's possession and generally must be investigated by that carrier.

Grumbleberry does not have the ability to determine where a carrier physically placed a package.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before submitting your order, please verify:

Your full name
Street address
Apartment or unit number, when applicable
City
State
ZIP code
Any other information necessary for successful delivery

Grumbleberry is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Incorrect or Incomplete Addresses

Address errors can cause packages to be delayed, misdelivered, returned, or otherwise become undeliverable.

Examples include:

Incorrect street numbers
Incorrect street names
Missing apartment or unit numbers
Incorrect ZIP codes
Incorrect cities or states
Old addresses
Misspelled addresses
Incomplete addresses

If you supplied an incorrect or incomplete address and your order must be shipped again, you are responsible for the cost of reshipping the order.

This applies even though Grumbleberry normally provides free shipping on the original qualifying shipment.

Free shipping does not cover additional shipping costs caused by an incorrect or incomplete customer-provided address.

Returned-to-Sender Packages

A carrier may return a package to the sender or fulfillment facility when it cannot be successfully delivered.

This can occur because of:

An incorrect address
An incomplete address
A missing apartment or unit number
An undeliverable address
A refused package
Failure to retrieve a package when required
Other delivery problems

If a package is returned because of incorrect or incomplete information supplied by the customer or another issue for which the customer is responsible, the customer may be required to pay the applicable cost of reshipping the order.

Please contact hello@grumbleberry.com if tracking shows that your package is being returned.

Address Changes After an Order Is Placed

If you realize that you entered the wrong shipping address, contact hello@grumbleberry.com as quickly as possible.

We will make a reasonable effort to correct the address if the order has not yet progressed too far through production or fulfillment.

However, address changes cannot be guaranteed after an order has been submitted.

Once an order has entered production, fulfillment, or the shipping carrier's network, we may no longer be able to modify the shipping address.

Customers remain responsible for reviewing their shipping information before completing checkout.

Damaged Products

A product that physically arrives damaged is different from a package that is delayed, lost, stolen, or misdelivered.

If your product arrives damaged, defective, misprinted, or incorrect, contact hello@grumbleberry.com and provide clear photographic evidence.

Depending on the issue, we may request:

A photograph of the entire product
Close-up photographs of the damage or defect
Photographs of the packaging
Photographs of shipping damage
Photographs of the shipping label
Your order information
Additional photographs or information reasonably necessary to review the claim

Providing photographs does not automatically guarantee approval.

Grumbleberry reviews each claim and determines whether the available evidence demonstrates a legitimate manufacturing, printing, fulfillment, or qualifying shipping-related problem.

Approved Damage Claims Receive Replacements

If Grumbleberry approves a claim involving a damaged, defective, misprinted, or incorrect physical product, the remedy is a replacement, not a monetary refund.

Approved items generally do not need to be mailed back to Grumbleberry.

Once the claim has been reviewed and approved, we will arrange for a replacement through the applicable production or fulfillment partner.

Intentional damage, customer-caused damage, normal wear and tear, misuse, improper care, or damage occurring after delivery does not qualify for replacement.

Please review our Refunds & Returns Policy for complete replacement requirements.

Replacement Shipments

Approved replacement products are shipped according to the production and shipping process applicable to the replacement item.

A replacement may need to be manufactured before it can be shipped.

Replacement production and shipping times are estimates and may vary.

Order Cancellations

Because many Grumbleberry products are made specifically after an order is submitted, production may begin shortly after purchase.

Cancellation requests are therefore not guaranteed.

If you need to request a cancellation, contact hello@grumbleberry.com as soon as possible.

If production has not begun and the order can still be canceled through the applicable production partner, we may be able to cancel it.

Once production has begun or the order has progressed beyond the point at which cancellation is possible, the order cannot be canceled.

Refused Deliveries

Customers should not refuse delivery as a substitute for following Grumbleberry's return procedure.

Refusing a package does not automatically create an approved return or refund.

If you wish to return an eligible physical product, contact hello@grumbleberry.com within the applicable return period and follow the instructions provided in our Refunds & Returns Policy.

Grumbleberry is not responsible for packages lost after a customer refuses delivery or sends an item somewhere other than the return address provided by Grumbleberry.

Shipping Problems Are Not Product Defects

Carrier delays, missed tracking scans, lost packages, stolen packages, premature delivery scans, and carrier misdelivery are shipping or carrier issues.

They are not manufacturing defects.

Grumbleberry's replacement policy for damaged, defective, misprinted, or incorrect products does not automatically apply to carrier-related tracking or delivery problems.

Holidays and High-Volume Periods

Production facilities and shipping carriers may experience increased demand during holidays and other high-volume periods.

Both production and transit may take longer during these periods.

If you are ordering a product for a holiday, birthday, or other time-sensitive occasion, please order as early as possible.

Grumbleberry cannot guarantee delivery by a particular event or date.

Severe Weather and Events Outside Our Control

Production or delivery may occasionally be affected by circumstances outside Grumbleberry's reasonable control.

These may include:

Severe weather
Natural disasters
Transportation interruptions
Carrier disruptions
Power outages
Production facility interruptions
Government actions
Emergencies
Other unexpected events

Grumbleberry is not responsible for delays resulting from circumstances outside our reasonable control to the fullest extent permitted by applicable law.

When to Contact Grumbleberry

Please contact Grumbleberry when:

You believe Grumbleberry or a fulfillment partner has the wrong address before shipment.
Your product arrived physically damaged or defective.
You received an incorrect product.
Your product contains a significant manufacturing or printing error.
Tracking indicates that a package is being returned to sender and you need assistance determining the next step.
You did not receive tracking information and believe your order should already have shipped.
You have another order-related issue that is within Grumbleberry's ability to address.

Email us at hello@grumbleberry.com and include your order information and a clear description of the problem.

When to Contact the Shipping Carrier

Please contact the shipping carrier when:

Your package is already in transit and tracking has stopped updating.
The carrier has delayed your shipment.
Tracking shows an unusual route.
The carrier attempted delivery unsuccessfully.
Your package is marked delivered but cannot be located.
You believe the carrier delivered the package to the wrong location.
You believe a package has been lost within the carrier's network.
You need information about the physical location of a package already in the carrier's possession.

Use the tracking number associated with your shipment when contacting the carrier.

Once the carrier possesses your package, it generally has access to delivery and transportation information that Grumbleberry does not.

Relationship to Our Refunds & Returns Policy

This Shipping Policy addresses production, shipment, tracking, delivery, carrier responsibility, and related shipping matters.

Our Refunds & Returns Policy contains additional information regarding:

14-day physical product return requests
Customer-paid return shipping
Return condition requirements
Refund approval
No exchanges
Damaged or defective products
Photographic evidence requirements
Replacement-only remedies for approved damage or defect claims
Digital product refunds

Both policies apply where relevant to an order.

Contact Information

For questions regarding this Shipping Policy or a Grumbleberry order, please contact:

Grumbleberry
A Becca Bleu Site
Email: hello@grumbleberry.com
Website: Grumbleberry.com

Business Ownership and Brand Information

Grumbleberry is a Becca Bleu site.

Becca Bleu is the company and creative identity behind Grumbleberry. Grumbleberry currently uses third-party production and fulfillment partners to manufacture and ship physical products.

This Shipping Policy applies to physical products purchased through Grumbleberry.com unless a particular product expressly states additional shipping terms.