Refunds & Returns Policy – Grumbleberry

Effective Date: August 1, 2026

At Grumbleberry, we want customers to know exactly what to expect when purchasing from us. This Refunds & Returns Policy explains the rules that apply to physical products, digital products, ordinary returns, damaged or defective items, incorrect products, shipping problems, and replacement requests.

Grumbleberry is a Becca Bleu site offering physical and digital products featuring primarily original artwork and illustrations by Becca Bleu. Many of our physical products are made specifically for each order and are manufactured and shipped by third-party production and fulfillment partners.

Please review this policy before making a purchase. By completing an order through Grumbleberry.com, you acknowledge and agree to the terms below.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Physical Product Returns

We understand that sometimes you may receive an item and decide that it simply is not right for you.

Eligible physical products may be submitted for return consideration if you contact Grumbleberry within 14 days of delivery.

A return request does not automatically guarantee a refund.

To be considered for a refund:

  • You must contact Grumbleberry within 14 days of the date your order was delivered.

  • You must contact us before mailing the product back.

  • You must follow the return instructions provided by Grumbleberry.

  • The product must be returned to the address provided by Grumbleberry.

  • The customer is responsible for all return shipping costs.

  • The product must be unused and returned in perfect condition.

  • The returned item must be received and inspected before a refund decision is made.

Please contact hello@grumbleberry.com to request return instructions.

Do Not Return Products to the Address on the Package

Grumbleberry currently uses third-party production and fulfillment partners to manufacture and ship many of our physical products.

The return address appearing on your original package may belong to a production facility, fulfillment facility, shipping facility, or other third party. It is not necessarily an authorized Grumbleberry return address.

Do not mail a return to the address printed on your package unless Grumbleberry specifically instructs you to do so.

Contact hello@grumbleberry.com first and wait for the appropriate return instructions.

Products sent to an unauthorized address may not reach Grumbleberry and may therefore be ineligible for a refund.

Customer Responsibility for Return Shipping

Customers are responsible for the cost of returning an unwanted physical product.

Grumbleberry offers free standard shipping on qualifying original orders, but free shipping does not include the cost of returning a product.

Return shipping costs are not reimbursed.

We strongly recommend using a shipping method that provides tracking and keeping your shipping receipt and tracking information until your return has been completed.

Grumbleberry cannot approve or issue a refund for an item that we do not receive.

If a returned package is lost while being shipped back to us, the customer is responsible for addressing the loss with the return shipping carrier.

Condition of Returned Products

Returned products must arrive in perfect, unused condition.

Depending on the type of product, an item may be denied a refund if it shows evidence of:

  • Use

  • Wear

  • Washing

  • Stains

  • Odors

  • Pet hair

  • Smoke exposure

  • Damage

  • Alteration

  • Missing pieces or components

  • Improper handling

  • Other deterioration occurring after delivery

We reserve the right to inspect every returned item before determining whether a refund will be approved.

Simply mailing an item back does not guarantee that a refund will be issued.

Refund Approval Is Based on the Returned Item

Once a returned physical product is received, Grumbleberry will inspect its condition.

Refunds are not automatically guaranteed.

A refund may be approved or denied at Grumbleberry's discretion based on the condition of the returned item and compliance with this policy, except where applicable law requires otherwise.

If the returned product is used, worn, damaged, altered, incomplete, or otherwise not returned in acceptable condition, Grumbleberry reserves the right to deny the refund.

The purpose of this inspection is to ensure that products returned as unused merchandise have actually been returned in the condition in which they were received.

Refund Processing

If a physical-product return is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

Once Grumbleberry has submitted an approved refund to the payment processor, we do not control the length of time your financial institution takes to post the funds to your account.

Return shipping costs are not reimbursed.

No Exchanges

Grumbleberry does not offer exchanges on physical products.

Because our physical products are produced and fulfilled through third-party production partners, we cannot directly swap one product, size, design, color, or variation for another.

If you ordered the wrong size, color, design, or variation, you may contact hello@grumbleberry.com within 14 days of delivery to request an ordinary return. If the return is accepted, all standard return requirements in this policy apply, including customer-paid return shipping, return of the item in perfect and unused condition, and inspection before a refund is approved.

If you would like a different product, size, design, color, or variation, you must place a new order for that item. The new order is a separate purchase and is not dependent upon the approval or completion of your return.

Replacement of an approved damaged, defective, misprinted, or incorrect product is not an exchange and is handled separately under the replacement provisions of this policy.

Order Cancellations

Many Grumbleberry physical products are produced specifically after an order is submitted to one of our production partners.

Because production may begin soon after purchase, cancellation requests cannot be guaranteed.

If you need to request an order cancellation, contact hello@grumbleberry.com as soon as possible.

If production has not begun and the order can still be canceled, we may cancel it and issue an appropriate refund.

Once an order has entered production or can no longer be canceled through the applicable production partner, cancellation may no longer be possible.

Damaged, Defective, Misprinted, or Incorrect Products

Damaged, defective, misprinted, or incorrect products are handled differently from ordinary returns.

If you believe that your product arrived with a legitimate manufacturing defect, printing problem, shipping-related damage, or fulfillment error, contact Grumbleberry at hello@grumbleberry.com.

You must provide clear photographic evidence of the claimed problem.

Photographs are required so that we can evaluate the issue and, when appropriate, submit documentation to the applicable production or fulfillment partner.

Photographic Evidence Is Required

A description of the problem alone may not be sufficient.

Depending on the nature of the claim, Grumbleberry may request:

  • A clear photograph of the entire product

  • Close-up photographs showing the damaged or defective area

  • Multiple photographs from different angles

  • Photographs of the original packaging

  • Photographs showing damage to the shipping package

  • Photographs of the shipping label

  • Photographs showing an incorrect product or print

  • Your order information

  • Additional information reasonably necessary to evaluate the claim

Please do not intentionally alter, damage, dispose of, or modify the item before your claim has been reviewed.

Providing Photographs Does Not Guarantee Approval

Submitting photographs does not automatically entitle a customer to a replacement.

Grumbleberry reviews each damage, defect, misprint, and incorrect-item claim individually.

We reserve the right to determine, based on the photographs, order information, circumstances, and other available evidence, whether the issue appears to be a legitimate manufacturing, fulfillment, printing, or qualifying shipping-related problem.

We may also request additional photographs or information before making a decision.

Claims are subject to Grumbleberry's review and approval except where applicable law requires otherwise.

Damage That Does Not Qualify for Replacement

The replacement policy is intended to address legitimate problems that existed when the product arrived or occurred during qualifying shipment.

It does not cover damage caused after delivery by the customer or another person.

Examples of issues that generally do not qualify include:

  • Intentional damage

  • Accidental damage after delivery

  • Improper use

  • Improper washing or care

  • Damage resulting from failure to follow care instructions

  • Normal wear and tear

  • Damage caused by pets

  • Damage caused by children or household members

  • Stains, tears, scratches, burns, or other damage occurring after delivery

  • Alteration or modification of the product

  • Damage created for the purpose of making a replacement claim

  • Personal dissatisfaction that is not the result of a manufacturing or fulfillment defect

Grumbleberry reserves the right to deny claims when the available evidence does not reasonably demonstrate a qualifying production, fulfillment, printing, or transit problem.

Approved Claims Receive Replacements, Not Refunds

This is important.

If Grumbleberry approves a claim for a damaged, defective, misprinted, or incorrect physical product, the remedy is a replacement of the affected product.

Approved damage or defect claims are not eligible for a monetary refund.

Grumbleberry will arrange for a replacement to be produced and shipped through the applicable production or fulfillment partner.

No additional product charge or standard replacement shipping charge will be required for an approved replacement claim.

Nothing in this section limits remedies that must be provided under applicable law.

You Usually Do Not Need to Return a Damaged or Defective Product

If Grumbleberry approves a damaged, defective, misprinted, or incorrect-product claim, you generally will not be required to mail the affected product back to us.

Once sufficient photographic evidence has been provided and the claim has been approved, Grumbleberry will arrange for the appropriate replacement.

Do not mail a damaged or defective product to Grumbleberry or to one of our production partners unless we specifically instruct you to do so.

Replacement Products

An approved replacement is intended to replace the affected product from the original order.

Replacement approval does not entitle the customer to:

  • A different product

  • A different design

  • A more expensive product

  • Additional merchandise

  • A cash refund instead of the replacement

  • Multiple replacement products for a single affected item

Where reasonably possible, the replacement will be the same product, design, size, and variation originally purchased.

If the exact product is no longer available, Grumbleberry will determine an appropriate resolution consistent with applicable law.

Minor Production Variations Are Not Necessarily Defects

Many Grumbleberry products are manufactured and printed individually. Minor differences can naturally occur between production runs.

Small variations that fall within normal manufacturing tolerances are not necessarily considered defects.

These may include minor differences in:

  • Color

  • Print placement

  • Image positioning

  • Fabric appearance

  • Texture

  • Product dimensions

  • Print intensity

  • Other characteristics normally associated with the manufacturing process

In addition, colors shown on a computer monitor, tablet, or phone may differ somewhat from the appearance of the finished physical product.

A reasonable color difference caused by screen settings, display technology, materials, or the printing process does not automatically qualify a product as defective.

Incorrect Size or Variation Ordered by the Customer

Customers are responsible for reviewing product descriptions, size information, variation selections, and other order details before completing a purchase.

If you receive the exact size, color, style, or variation that you ordered but later determine that you selected the wrong option, the item is not considered an incorrect product or fulfillment error.

You may contact Grumbleberry within the ordinary 14-day physical return period to determine whether the product is eligible for return consideration.

If accepted, the ordinary return rules apply, including customer-paid return shipping and inspection of the returned product.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

Grumbleberry is not responsible for delivery problems caused by an address entered incorrectly by the customer.

This includes:

  • Incorrect street addresses

  • Missing apartment or unit numbers

  • Incorrect ZIP codes

  • Old addresses

  • Misspelled addresses

  • Incomplete addresses

  • Other incorrect delivery information supplied by the customer

If an order must be produced or shipped again because the customer supplied an incorrect or incomplete address, the customer is responsible for the applicable reshipping cost.

This applies even though Grumbleberry normally provides free shipping on the original qualifying order.

If the address error was caused by Grumbleberry or one of our fulfillment partners rather than by the customer, the customer will not be charged for correcting that error.

Packages in the Carrier's Possession

Once a package leaves the production facility and is accepted by the shipping carrier, it is physically under the carrier's control.

Grumbleberry cannot control carrier transportation, sorting, scanning, routing, delivery schedules, weather delays, missed scans, delivery attempts, misdelivery, or other events occurring within the carrier's network.

Grumbleberry generally sees the same tracking information available to the customer.

We do not have access to a private tracking system that tells us the exact physical location of an unscanned package or provides information unavailable through the carrier.

Questions about the physical location of a package already in transit should generally be directed to the applicable shipping carrier using the tracking number provided with the order.

Please review our Shipping Policy for more detailed information regarding carrier delays, tracking, lost packages, and delivery issues.

Packages Marked “Delivered”

A package that is marked “Delivered” by the shipping carrier may occasionally arrive after the tracking system first reports the delivery.

If your tracking says Delivered and you cannot immediately locate the package, please allow a few days for it to appear.

You should also:

  • Check your mailbox

  • Check your porch and other entrances

  • Check side or back doors

  • Check your garage or other sheltered areas

  • Check parcel lockers or designated package locations

  • Ask other household members

  • Check with nearby neighbors when appropriate

  • Verify that you entered the correct shipping address

  • Contact the shipping carrier directly if the package still cannot be located

Grumbleberry generally does not have additional delivery information beyond what the carrier makes available through its tracking system.

Lost, Stolen, or Misdelivered Packages

To the fullest extent permitted by applicable law, Grumbleberry is not responsible for packages that are lost, stolen, misdelivered, or otherwise go missing after they have been transferred to the shipping carrier.

This includes packages that are stolen or disappear after being marked delivered.

A lost, stolen, or misdelivered package is not automatically considered a damaged or defective product and does not automatically qualify for a replacement under the damaged-product policy.

Customers should contact the shipping carrier directly regarding carrier-related delivery problems.

Digital Products

Grumbleberry may sell digital products, including Procreate brushes and other downloadable creative resources.

All digital product sales are final.

Because a digital file cannot be physically returned after it has been delivered or made available for access, Grumbleberry does not offer returns, exchanges, or refunds for digital products except where otherwise required by applicable law.

No Refunds for Digital Products

Digital products are not eligible for a refund because of:

  • Change of mind

  • Accidental purchase

  • Failure to read the product description

  • Failure to review software or device requirements

  • Incompatible software

  • Incompatible devices

  • Lack of the required application

  • Customer difficulty using the product

  • Personal preference

  • Failure to download the product

  • Failure to save or back up downloaded files

  • A mistaken assumption about what the product includes

Customers are responsible for reviewing the product listing and compatibility information before purchasing.

For example, if a product is identified as a Procreate brush or resource requiring Procreate, the customer is responsible for ensuring that they have access to a compatible version of Procreate and a compatible device before purchasing.

Problems With Digital Files

Although digital products are non-refundable, we want customers to receive the files they purchased.

If a purchased digital product is genuinely incomplete, corrupted, missing a required file, or contains a technical problem originating with the product itself, contact hello@grumbleberry.com.

When appropriate, we may:

  • Provide a replacement download

  • Provide a corrected file

  • Restore access to the purchased file

  • Supply a missing component

  • Provide reasonable troubleshooting information

Correcting or replacing a digital file does not convert the purchase into a refundable transaction.

Lost or Deleted Digital Files

Customers are responsible for downloading, saving, and maintaining backups of purchased digital products.

We strongly recommend storing purchased files in a secure location and maintaining a backup.

Grumbleberry is not responsible for files that are subsequently deleted, misplaced, lost due to device failure, or otherwise lost by the customer after successful delivery.

Where reasonably possible, we may assist with restoring access to a previous purchase, but permanent availability of old download links or discontinued digital products is not guaranteed.

Unauthorized Use of Digital Products

Purchasing a digital product does not transfer copyright or ownership of the product, artwork, or underlying intellectual property.

Digital products may not be shared, redistributed, resold, uploaded for others to download, or otherwise used outside the license provided with the product.

Grumbleberry reserves the right to deny support, restrict future purchases, revoke access where technologically possible, or take appropriate action in response to fraudulent activity, unauthorized redistribution, copyright infringement, or other violations of our Terms of Service.

Fraudulent Return or Replacement Claims

Grumbleberry reserves the right to deny return, refund, replacement, or support requests that we reasonably believe involve fraud, intentional damage, falsified information, manipulated evidence, repeated policy abuse, or other deceptive conduct.

We may maintain records relating to previous orders, returns, replacement requests, photographs, customer communications, shipping records, and transaction history when reasonably necessary to investigate suspected abuse and protect the business.

Repeated or fraudulent policy abuse may result in refusal of future orders or services to the extent permitted by law.

Chargebacks and Payment Disputes

If you have a legitimate concern about an order, please contact hello@grumbleberry.com first so that we have an opportunity to review the issue and determine whether it falls under this policy.

Customers should not knowingly initiate fraudulent, deceptive, or abusive payment disputes or chargebacks.

If a payment dispute is filed, Grumbleberry may provide relevant documentation to the applicable payment processor, financial institution, or card issuer.

Documentation may include:

  • Order confirmation

  • Transaction records

  • Shipping records

  • Tracking information

  • Delivery confirmation

  • Customer communications

  • Return information

  • Replacement information

  • Photographic evidence

  • Digital delivery records

  • Download or access information

  • Applicable policies in effect at the time of purchase

Nothing in this section prevents a customer from exercising legitimate rights available under applicable law or through their financial institution.

Policy Abuse

Grumbleberry reserves the right, to the extent permitted by law, to refuse future transactions or restrict service to customers who repeatedly or fraudulently abuse our return, refund, replacement, payment dispute, or digital-product policies.

This may include repeated false damage claims, intentional product damage, fraudulent chargebacks, manipulated evidence, or other deceptive activity.

Questions Before Purchasing

We strongly encourage customers to review product descriptions, measurements, size information, compatibility requirements, photographs, mockups, and other listing information before placing an order.

If you are unsure about something that could affect your purchase, you are welcome to contact us before ordering.

We would much rather answer a question beforehand than have you purchase something that does not suit your needs.

Contact Us

For return requests, damaged-product claims, digital file problems, or questions regarding this Refunds & Returns Policy, please contact:

Grumbleberry
A Becca Bleu Site
Email: hello@grumbleberry.com
Website: Grumbleberry.com

Please include your order information and a clear explanation of the issue when contacting us. Photographic evidence is required for claims involving damaged, defective, misprinted, or incorrect physical products.

Business Ownership and Brand Information

Grumbleberry is a Becca Bleu site.

Becca Bleu is the company and creative identity behind Grumbleberry. Grumbleberry offers physical and digital art-based products featuring primarily original artwork and illustrations by Becca Bleu.

This Refunds & Returns Policy applies to purchases made through Grumbleberry.com unless a particular product or offer expressly states additional terms.